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Number Reputation Management

What is number reputation management?

Number reputation management is the process of ensuring that your phone numbers have a good reputation across the wireless calling ecosystem. This means that your calls are not labeled as spam, scam, fraud, or low quality by the carriers and analytics providers, and that they are delivered and displayed correctly to your customers.

Your phone number reputation depends on various factors, such as:

  • How often and how much you call
  • Who and why you call
  • How your customers respond and what they prefer
  • How you follow the rules and standards for outbound calling

Depending on these factors, your phone numbers may get different labels, such as:

  • Verified
  • Trusted
  • Neutral
  • Suspicious
  • Robocall
  • Spam
  • Scam
  • Fraud
  • Blocked

These labels can affect how your calls are handled and seen by the carriers and analytics providers, as well as by your customers. For example, your calls may be:

  • Delivered normally or with a warning
  • Delivered with a different caller ID or display name
  • Delivered with a lower priority or quality
  • Dropped, blocked, or rejected
  • Reported or flagged

Having a bad reputation can hurt your outbound calling strategy. It can result in lower call rates, higher costs, and lower customer satisfaction. It can also damage your brand reputation and trust, as your customers may see your calls as unwanted or suspicious.

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Why do you need number reputation management?

You need number reputation management because the wireless calling ecosystem is constantly evolving and becoming more complex. There are many factors that can influence your phone number reputation, such as:

  • The increasing number of spam and scam calls that plague the consumers and erode their trust in phone calls
  • The rising demand for consumer protection and privacy that leads to more regulations and standards for outbound calling, such as the STIR/SHAKEN framework and the TRACED Act
  • The growing diversity and sophistication of the carriers and analytics providers that have different criteria and methods for labeling and delivering phone calls
  • The changing preferences and expectations of the customers that want more control and transparency over the phone calls they receive

These factors make it more challenging and important for you to manage your phone number reputation effectively. If you don’t, you may risk losing your customers, your revenue, and your reputation.

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Call With Confidence

Your customers want to hear from you! They need to hear from you, they need to be able to get in touch with you conveniently, they want you to follow up and provide great customer service. Unfortunately, confusion over regulations, fear of complaints from calling the wrong numbers, or just inefficient voice work from call teams has led to some neglecting this all important tool, which has been proven to be one of the most profitable forms of communication. With the right tools, you can now call with confidence, and get great results from your teams.
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How can CallConfident help you with number reputation management?

At CallConfident, we offer a comprehensive and effective number reputation management solution that can help you achieve the following benefits:

  • Prevent negative labels from appearing on your phone numbers by following best practices for outbound calling, such as verifying caller identity, respecting call preferences, and complying with regulations. We can help you implement the STIR/SHAKEN framework and the TRACED Act, which are the latest standards for caller authentication and robocall prevention. We can also help you register your phone numbers with the carriers and analytics providers, and provide them with accurate and consistent information about your calls.
  • Protect your phone numbers from being mislabeled or blacklisted by using our advanced technology that detects and blocks fraudulent or abusive calls before they reach the carriers or analytics providers. We use artificial intelligence and machine learning to analyze the call patterns and behaviors of your phone numbers, and identify any anomalies or risks that may indicate spamming, fraud, or abuse. We also use real-time feedback from the customers and the carriers and analytics providers to update our database and algorithms, and ensure that we are always one step ahead of the bad actors.
  • Correct negative labels that have already appeared on your phone numbers by using our dedicated support team that appeals to the carriers and analytics providers on your behalf and provides evidence of good call quality and customer satisfaction. We have established relationships and communication channels with the major carriers and analytics providers, and we know how to navigate their policies and procedures. We can also leverage our network of partners and experts to help you resolve any disputes or issues that may arise.
  • Monitor your phone number reputation in real-time by using our online dashboard that shows you how your calls are delivered and displayed across the wireless calling ecosystem. You can also see real images of how your calls are displayed on different devices and platforms, such as Android, iOS, landline, VoIP, etc. You can track and compare the performance and reputation of your phone numbers, and get alerts and notifications when there are any changes or problems.

Improve your phone number reputation over time by using our analytics tools that provide you with detailed reports and insights on how to optimize your call delivery strategy based on data-driven recommendations. You can see how your phone numbers are rated and ranked by the carriers and analytics providers, and how they affect your call rates, costs, and customer satisfaction. You can also see how your phone numbers compare to your competitors and industry benchmarks, and identify any gaps or opportunities for improvement.

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PHONE NUMBER REPUTATION TOOL

How to get started with CallConfident’s number reputation management solution?

If you are interested in learning more about our number reputation management solution or requesting a free demo, please contact us today. We would love to hear from you and help you achieve better call results.

CallConfident is the leading provider of number reputation management solutions for businesses of all sizes and industries. We have helped thousands of clients improve their phone number reputation and achieve better call results. We have also received numerous awards and recognitions for our innovation and excellence in the field of outbound calling.

Don’t let your phone number reputation hold you back. Let CallConfident help you deliver your calls with confidence and professionalism. Contact us today and get started with our number reputation management solution.

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Why You Need To Upgrade Your Tools

Getting up to date, and staying ahead of the curve is vital for the survival and ability to thrive for any organization considering using the phone. Regulations continue to evolve. The penalties for bucking the rules are only getting more expensive. However, keeping up is getting even more complex and time consuming, unless you have the tools to automate and streamline your compliance efforts.
Spam filters continue to abound, with many companies finding they are just falling on deaf ears, and never get through due to being marked as ‘scam likely’ or confused with scammers before they even have a chance to really connect. Getting this wrong can also lead to unwarranted online complaints that stay up on the internet. Or running into malicious and frivolous lawsuits. On top of all this, operating with incredible efficiency in order to be able to complete is more pressing than ever. Fortunately, we can help.
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Take Control of Your Phone Number Reputation Today

You have learned what number reputation management is, why you need it, and how CallConfident can help you with it. Number reputation management is a vital process for ensuring that your phone calls are delivered and displayed with confidence and professionalism. It can help you avoid negative labels, improve call rates, reduce costs, and increase customer satisfaction. It can also help you protect your brand reputation and trust, and comply with the latest regulations and standards for outbound calling.

CallConfident is the leading provider of number reputation management solutions for businesses of all sizes and industries. We have the technology, the expertise, and the support to help you manage your phone number reputation effectively and efficiently. We have helped thousands of clients improve their phone number reputation and achieve better call results. We have also received numerous awards and recognitions for our innovation and excellence in the field of outbound calling.

Don’t let your phone number reputation hold you back. Let CallConfident help you deliver your calls with confidence and professionalism. Contact us today and get started with our number reputation management solution.

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How We Can Help

Plug in effective data scrubbing tools to automate not only screening against do not call lists, and ensuring compliance, but avoiding contacting consistent complainers. Ensuring your number shows up as a credible caller will go a long way to ensuring that you are positioned as someone they want to talk to. Not only so you get through, but enjoy friendly and welcomed calls. So you are getting to building rapport and selling, not fighting for legitimacy. Avoiding fines is important, though it shouldn’t stop there. You need to be demanding the maximum effectiveness and results from your customer service tools that you can get. Contact us now to find out how to get started with the right tools for you…
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