Spam calls have become an everyday annoyance for many of us. Whether it’s a telemarketer trying to sell you something or a fraudulent scammer attempting to steal your personal information, these unwanted calls disrupt our lives. In this comprehensive guide, we’ll explore how to recognize spam calls, protect yourself, and fight back. 1. Understanding Spam…

If you are a business that uses phone calls to communicate with your customers, prospects, partners, or suppliers, you need to be aware of the call compliance regulations that apply to your industry. These are the rules and laws that govern how you can make, receive, record, monitor, or analyze phone calls for various purposes,…

Caller ID accuracy is crucial for any business that relies on phone calls to communicate with customers, prospects, partners, or suppliers. It can make or break your reputation, trust, and credibility, as well as affect your customer service, sales, and marketing performance. However, caller ID accuracy is not always guaranteed. There are many factors that…

Have you ever wondered why some of your calls are not getting through to your customers or prospects? You may have noticed that your phone number is flagged by some apps or carriers as spam, scam, or something else. This can be very damaging for your business reputation and performance, as it can reduce your…

Call spam has become a prevalent problem, causing inconvenience and posing privacy and security risks for individuals and businesses. In this comprehensive guide, we will explore various strategies to effectively combat call spam. Understanding Call Spam Call spam refers to unsolicited calls that aim to scam, market products, or gather personal information. It is crucial…

If you are a business that makes outbound calls to customers in the US, you may have heard of STIR/SHAKEN, a framework that verifies the identity of callers and prevents spoofing. STIR/SHAKEN stands for Secure Telephone Identity Revisited (STIR) and Signature-based Handling of Asserted Information Using Tokens (SHAKEN). It is a mandate by the Federal…

If you are an international business that calls customers in the US, you may face some challenges with your call data reputation. Call data reputation is the score that determines how your calls are labeled and displayed by the carriers and call-blocking apps. A poor call data reputation can result in your calls being marked…